There is quite a well-known saying that “people may forget what you said – but they will never forget how you made them feel.” This is equally valid for your customers. In a world where industry competition is fierce, customer experience is the key brand differentiator that sets you apart from your competitors.

 

The Value Behind Good Customer Service

Just how important is customer service and, more particularly, customer experience? In a recent study, 1,920 business professionals were asked to share their number one priority for the next five years. 45, 9% of respondents indicated that customer experience was their top priority. Another report showed that almost 50% of customers say they would change to a competitor after just one bad customer experience. The same report revealed that this number rises to 80% in the case of more than one bad experience.

Anyone with a solid long-term vision for success knows that excellent customer service is the life force of a business. It not only boosts brand reputation but also increases the company’s bottom line. A customer experience report found that 86% of U.S. adults are prepared to pay more for a better customer experience and 73% of U.S. adults indicated that friendly customer service made them care more about a brand.

It has been proven time and again that good customer service increases customer retention and adds value to your brand and products.

At Sepire we attach a prime value to customer service. There are a few key elements that form the foundation of our solid customer service culture:

 

  • Value the Customer

We believe valuing a customer means listening to really understand their challenges – and then offering them a tailored solution. Our service is customized based on each customer’s needs. We value and encourage customer feedback. Our agile approach to customer service allows us to make prompt adjustments to processes based on the feedback we receive.

 

  • Building Trust and Efficiency Through Transparency

Sepire provides their customers with complete transparency every step of the customer journey by providing them with their own customized CompliChain portal, enabling them to collaborate directly on projects. Customers have the same visibility into their data as our team. The direct interaction and transparency into their data save time and improves business efficiency.

 

  • Providing Specialist Service and Security

Sepire’s leadership team has more than 100 years of combined experience in the field of secure communications. We have expert knowledge of the highly regulated industries our customers operate in. Each client account is appointed a dedicated relationship manager and customers have access to Sepire’s principals. As a team, we strive to provide our clients with specialist guidance on the industry. Our certifications which include HIPAA, SOC2, and HITRUST, enable us to ensure absolute compliance with our policies and procedures.

 

  • Quality

Setting clear expectations for our clients is essential to our ability to deliver on our promise. We combine state-of-the-art Ricoh printing technology with our proprietary CCM platform to offer our customers the ultimate in data security including backup capacity and disaster recovery. We keep a strong focus on data enhancement and analytics to find growth opportunities for our clients. Our aim is to provide top-quality communication projects that are personalized, consistent, and compliant.